Comments and complaints
We want to hear when we get things right and when we don't. Here's how to tell us, and where to go if you're not happy with our response.
Telling us
Speak to any member of the team, call us on phone number coming soon, or email hello@nhsmiles.co.uk. You can also write to the Practice Manager. Most concerns can be put right quickly by talking to us.
What happens next
- We acknowledge itWe'll confirm we've received your complaint within 3 working days.
- We look into itWe'll investigate, talk to the people involved and keep you updated.
- We reply in writingYou'll get a full response explaining what we found and anything we're changing.
If you'd rather not complain to us
You can complain to the NHS organisation that commissions our services instead:
NHS North East and North Cumbria ICB
Phone: 0191 535 4288, then option 1
Email: nencicb.complaints@nhs.net
Post: Complaints Team, North East and North Cumbria ICB, Pemberton House, Colima Avenue, Sunderland, SR5 3XB
They will usually need to contact us to investigate.
If you're still not happy
You can ask the Parliamentary and Health Service Ombudsman to review your complaint. Independent support with making an NHS complaint is available from Healthwatch Stockton-on-Tees.